Shipping & Return Policies
At AffordableLED we pride ourselves in quality service, before shipping out any sign we make sure to extensively test your sign before shipping it out. Please note that ALL orders (even expedited orders) will require up to 2 to 4 business days before your order is ready to be shipped out. Please contact us for additional shipping details. Our business operating hours are Monday - Friday 8:00 am to 5:00 pm PST (excluding holidays).
PLEASE PROVIDE DETAILED PHYSICAL ADDRESS TO AVOID DELIVERY DELAYS. Please note that UPS does not deliver to PO Box addresses. Shipments that are refused or undeliverable will be subject to additional shipping cost, transaction, and insurance fees.
We are not responsible for the shipping carriers delivery schedule, delays on shipping carriers part, lost, damaged or stolen packages.
For any return to Affordableled.com, an official RMA form including RMA # provided by Affordableled.com is required for acceptance of the return at Affordableled.com’s site. Without RMA form including RMA#, the return may be invalid, voided, or unaccepted.
Full or a part of the returning shipping cost may be covered by Affordableled.com on defects, the customer must report the problem within 48 hours of the receipt which requires tracking number from the transportation or freight company, item number or bar code on the item or package, invoice of purchase, and packing slip.
Before returning an Affordableled.com product(s), the customer should contact Affordableled.com by email, or phone call, for assistance in obtaining warranty service. Affordableled.com is not responsible for the freight of return. Damage which occurs during transit is not covered by this warranty. This needs to be resolved with the transportation or freight company which is the shipper’s responsibility to contact the shipping company. The shipping damage occurred for Drop-Shipping from Affordableled.com site, Affordableled.com will coordinate with the transportation or freight company to resolve the problem.
You may only cancel an order within only if the unit has not already been shipped. If your order has already shipped by the time and you made the cancellation request, you must go through the return process and will be subjected to a minimum of 25% restocking fee plus any shipping cost involved in the cancellation. In the case for any backorder, if there is any cancellation during the order process, the customer is subject to a 25% restocking fee. Refusal of the shipment from the carrier will cause a two-way shipping charge. Affordableled.com suggest that you accept the order and then proceed through our normal return process. This returning policy is only available for Affordableled.com’s STANDARD ITEMS. The shipping cost is responsible for the purchaser who made the cancellation.